Help

Need a hand? Email [email protected] — a real person replies, usually within one business day.

Signing in

• Sign in with the email and password you used to create your store.
• The first time you sign in on a new phone or computer, we email you a 6-digit code. After that, that device is remembered.
• Didn't get the code? Check your spam folder. Codes expire after 10 minutes — ask for a new one from the sign-in screen.
• Forgot your password? Tap "Forgot password?" on the sign-in screen and we'll email you a link.

Your store

• Every store has its own web address, like yourstore.draiiv.com. Share it with your customers.
• You can update your store's name, logo and details in Settings → Store details.

Texts to your customers

• Draiiv only texts customers who have said yes to texts.
• Any customer can reply STOP to stop texts at any time.

Your data

• Download a copy of your data from Settings → Download my data. We email it to you.
• To close your store, go to Settings → Close my store.
• Read our Privacy Policy and SMS Terms.

Contact us

Email [email protected]
MakerMan Technologies Inc · Burlington, Ontario, Canada